Your privacy is important to us. It is DoGo Naturals LLC's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you. This pertains to your interactions across our website, https://www.med-bev.com, other sites we own and operate, when you use our services, make a purchase, or otherwise communicate with us.
Personal information is any data about you which can be used to identify you. This encompasses information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information related to your activities and preferences on our website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
We might occasionally revise this Privacy Policy due to changes in our practices or in response to operational, legal, or regulatory requirements. Whenever such an update occurs, it will be reflected on our website, and the “Last updated” date will be modified.
This policy is effective as of August 31, 2023.
Last updated: September 20, 2023
The information we gather can be categorized as either “voluntarily provided” or “automatically collected”.
“Voluntarily provided” pertains to the data you knowingly share with us while engaging with our services or participating in promotions. On the other hand, “automatically collected” information is what your devices automatically transmit when you access our products and services.
To deliver our services, we draw from various sources to amass personal details about you, a practice sustained over the past 12 months. The extent of information we gather hinges on the nature of your interactions with us.
Beyond the specific purposes highlighted below, we utilize the data we acquire about you to establish communication, facilitate the provision of our Services, honor any binding legal obligations, enforce our terms of service, and safeguard the Services, our rights, and those of our users and other stakeholders.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
• Device Type
• Operating System
• Unique device identifiers
• Device information
• Geo-location data
• User events
• View time
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal Information
We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
• Date of birth
• Phone/mobile number
• Home/mailing address
The type of personal information we collect depends on how you interact with our site and utilize our services. By “personal information”, we refer to information that distinctly identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we gather.
When you purchase our products or engage with our services, we may request certain personal details, which can include:
• Basic contact details: your name, home or mailing address, phone number, and email
• Order information: your name, billing and shipping address, confirmation of payment, email address, and phone number
• Account-related information: your username, password, and security questions
• Browsing data: the pages you view, the items you view, those you add to your cart, or to your wishlist
• Customer support details: any information you might voluntarily provide when communicating with us, for example, the content of a message sent through the servicesCertain features of our services might require you to directly provide specific information. While you have the choice to withhold this data, it may limit your ability to access or use those particular features.
Sensitive Information
“Sensitive information” or “special categories of data” is a subset of personal information that is given a higher level of protection. Examples of sensitive information include information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information, or biometric information.
The types of sensitive information that we may collect about you include:
• Health information - (Diabetic status)
We will not collect sensitive information about you without first obtaining your consent, and we will only use or disclose your sensitive information as permitted, required, or authorized by law.
User-Generated Content
We consider “user-generated content” to be reviews, ratings, image, and/or video materials voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.
Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
• Register for an account
• Purchase any products and/or services
• Purchase a subscription
• Enter any of our competitions, contests, sweepstakes, and surveys
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
• to provide you with our platform's core features and services
• to enable you to customize or personalize your experience of our website
• to process any transactional or ongoing payments
• to deliver products and/or services to you
• to contact and communicate with you
• for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
• to enable you to access and use our website, associated applications, and associated social media platforms
• for internal record keeping and administrative purposes
• to run competitions, sweepstakes, and/or offer additional benefits to you
• to comply with our legal obligations and resolve any disputes that we may have
• for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, If you provide us with your location, we may combine this with general information about currency and language to provide you with an enhanced experience of our site and service.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
The services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies who support our site and services, such as Shopify.Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.
Disclosure of Personal Information to Third Parties
We recognize the importance of your personal information and take its protection seriously. There are circumstances where we may need to disclose this information to third parties:
• Internal Disclosures: To a parent, subsidiary, or affiliate within our corporate group, essential for our legitimate interests in operating a cohesive business
• Third-Party Service Providers: We partner with certain third parties to enhance the functionality and quality of our services. These may include IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping, among others
• Business and Marketing Partners: Partners such as Shopify, who assist us in providing our services and advertise to you, will utilize your information based on their individual privacy notices
• Legal and Regulatory Bodies: We may need to share your information with courts, tribunals, regulatory authorities, and law enforcement officers, particularly in situations where it's mandated by law, during actual or potential legal proceedings, or to safeguard our legal rights
• Business Transactions: In scenarios involving mergers, acquisitions, or any significant business transactions, your data might be transferred or accessed by the involved parties
• User-Initiated Sharing: Sometimes, at your request or with your consent, we may need to disclose certain information, like when we ship a product to you or when you employ social media integrations.
• Public and User-Generated Content: If you decide to post product reviews or any user-generated content on public sections of our Services, understand that this information becomes accessible to anyone. We can't control access to such content, so ensure you're comfortable with information being public before sharing.
In the past 12 months, we have disclosed specific categories of personal information about our users for reasons articulated in the section “Collection and Use of Information”. This includes identifiers like contact details, commercial information like order and shopping details, and internet-related data. The recipients of this information are primarily vendors, third-party service providers, business partners, and our affiliates.
It is vital to emphasize that we never utilize or disclose sensitive personal information to infer characteristics about our users.
Third Parties We Currently Collaborate With Include:
• Google AnalyticsPlease always be cautious when sharing information. While we strive to protect all shared data, we cannot guarantee the security of public content or that third parties will respect your privacy.
Third-Party Websites and Links
Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the services.
International Transfers of Personal Information
The personal information we collect is stored and/or processed in the United States, or in places where we or our partners, affiliates, and third-party providers maintain facilities. Your personal information might also be processed by our staff operating outside of your home country, including the United States. The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. However, when we transfer your personal information to third parties in other countries, including out of Europe:
(i) we will perform those transfers in accordance with the requirements of applicable law,
(ii) we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by relevant competent authorities like the UK, when necessary, and
(iii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing and fulfilling orders), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
Use of Cookies
Like many websites, we employ cookies to gain insights into your activity on our site and improve the overall user experience. A cookie is a tiny piece of data stored on your computer by our website, which we access each time you visit, enabling us to understand your interactions and preferences on our site. This enables us to offer content tailored to your specific preferences and to optimize our services.
We leverage cookies to remember your actions and preferences, to run in-depth analytics, and to gain a clearer understanding of how users engage with our services. This aids us in the enhancement and optimization of the services in alignment with our legitimate interests. Additionally, we allow selected third parties and service providers to use cookies on our site. This helps refine the services, products, and advertising not only on our site but also across other websites. To delve deeper into the specifics of the cookies we employ, especially those associated with our collaboration with Shopify, please visit https://www.shopify.com/legal/cookies.
By default, most web browsers are set to automatically accept cookies. However, if you wish, you can modify your browser settings to reject or remove cookies. Do note that opting to block or remove cookies can detrimentally affect your user experience, potentially rendering some of our services’ features dysfunctional or entirely unavailable. Moreover, even if you choose to block cookies, it may not prevent us from sharing certain data with third parties, like our advertising affiliates. For a comprehensive understanding, please consult our Cookie Policy.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures for California Compliance (US)
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.
To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.
Cookies and Pixels
At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.
CCPA-permitted financial incentives
In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide.
Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:
• Identifiers, such as name, email address, phone number account name, IP address, and an ID or number assigned to your account.For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.
Right to Know and Delete
If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
• The categories of personal information we have collected about you;To exercise any of these rights, please contact us using the details provided in this privacy policy.
Shine the Light
If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.
Contact Us
For any questions, concerns regarding your privacy, or if you wish to exercise any of the rights available to you, you may reach out to us using the following details:
