Thank you for visiting and shopping at Med-Bev. The following is our Shipping Policy.
This Shipping Policy is part of our Terms of Service and should be therefore read alongside them: https://www.med-bev.com/pages/terms-of-service
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
DoGo Naturals LLC provides free standard shipping on all orders. The delivery timeline varies depending on if you order during the week or on the weekend.
With Standard Shipping, products typically arrive between 2 to 6 business days after dispatch. How fast it gets to you is dependent on your shipping location.
How long is the order processing time?
Most orders are processed as soon as the online purchase is finalized; occasionally it may be processed by the end of the business day. If you order on the weekend, it may not be processed until the next business day. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.
How can I track my order?
Once your product has shipped from DoGo Naturals LLC, we will email the tracking details to the address associated with your account or the one provided during checkout. The tracking number should be active within 24 hours.
How is my subscription fulfilled?
When purchasing a subscription from DoGo Naturals LLC, products will be delivered in alignment with your selected subscription period, starting from the purchase date. Subscribers have the flexibility to cancel their subscriptions at any time without any complications or additional requirements. We prioritize ensuring a seamless experience for all our subscribers.
Do you deliver internationally?
Currently, we do not offer international shipping.
Can I change the delivery address after ordering?
During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.
If the delay is longer than 30 days the customer is obliged to reach out to us in order to report a missing package. DoGo Naturals LLC will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.
What should I do if an item is delivered damaged?
If you receive a damaged item, please do not worry. We offer refunds for damaged products, but you must open a refund ticket within 30 days of purchase. To initiate the process, please review our Refund Policy for detailed instructions and further information: https://www.med-bev.com/pages/refund-policy
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Med-Bev.
What can I do if I am not available to pick up the package?
If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to one of our warehouses. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us at info@med-bev.com.
Revision Date
This Shipping Policy was last updated on November 28, 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.
